AdnanRefund Policy
Last updated: 29 October 2026
This policy covers subscriptions bought from this store and sold by Adnan Umar, a sole proprietor trading as Adnan Tech, currently WarmLane AI. It forms part of our Terms of Service.
1. 14-day refund window
You can ask for a refund within 14 days of the charge you want refunded, whether that's your first payment or a renewal. Requests made more than 14 days after a charge aren't eligible.
2. You pay only for what you used
Refunds within the 14-day window are partial: we refund what you paid for that billing period, less the value of the service already used in it. "Used" includes calls your agent answered, confirmations sent, appointments booked and setup work already done for you.
For example, if you used about a quarter of a monthly plan before asking for a refund within 14 days, you'd get back about the remaining three quarters.
3. What isn't refundable
- The part of a billing period you've already used.
- Charges from your own Twilio or OpenAI accounts, which you pay to them directly.
- Any charge where the refund request comes more than 14 days after it.
Duplicate or mistaken charges are always refunded in full.
4. Free trial
The 14-day free trial needs no card, so there's nothing to refund. If you don't subscribe, you're never billed.
5. How to ask for a refund
Email support@warmlane.io from your account email within 14 days of the charge, with your account details and the reason. We may ask a short question to confirm the account and work out usage. You can also contact Paddle directly through the link in your receipt email.
6. How refunds are paid
Approved refunds go back to your original payment method through Paddle, usually within 5-10 business days depending on your bank or card issuer. We'll confirm the amount by email.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
7. Cancelling
You can cancel at any time; it stops future renewals and takes effect at the end of the billing period you've paid for. Cancelling doesn't by itself trigger a refund; to get one for a recent charge, follow section 5 within 14 days.
8. Problems and disputes
If something has gone wrong, please contact us first at support@warmlane.io and we'll work to put it right before you raise a dispute with your bank.
9. Your legal rights
Nothing in this policy limits any refund right you have under the consumer law that applies to you.